FAQ
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FAQ

How do I get in touch with you?

We have email, skype and toll free numbers to make contacting us as easy as possible!

Email: sales@noahtours.com
Skype: noahtoursltd
USA Toll Free: +1-800-315-6044
Israel: +972-2-5666601

 

Why book through Noah Tours?

We are a local agency with the knowledge and experience. As such, we have the connections and inside scoop on the sites, hotels, and more. Our staff will guide you through choosing the right itinerary for you, and are available anytime you need. They have the right combination of professionalism and warmth to ensure your needs will be met before, during and after your trip. With us, you don’t need a middleman to get the tour you expect and deserve and without the middleman you save on the cost and time it would take for them to speak with us. You know your needs best- speak to us directly for the best service. Lastly, we have a history of happy tourists. Ask us for references, or take a look on our website for reviews about us.

 

Who are the staff at Noah Tours?

Our staff are multilingual Israel experts with lots of experience in customer service. Once you send us an email, fill out a contact us form, or call us, we will set you up with your own personal staff member that can attend to your needs. They will set up a tour according your dates, within your budget and visiting the sites you want to see. If you want to tour in a language other than English, we can do that too! Our staff speak English, Spanish, Italian, Russian, French and more.

 

Which countries can I go to with Noah Tours?

We offer tours in Israel, Jordan and Egypt.

 

I don’t speak English or Hebrew. Will the staff at Noah Tours be able to understand me?

At Noah Tours, we have staff members fluent in Spanish, Russian, French, Portuguese, Italian, and even Japanese!

 

Where is your office located?

Our offices are located in Israel. Our headquarters are in a city just outside of Jerusalem, called Neve Ilan. 

 

What are the different levels of accommodation?

Since there is no “star system” in Israel to rate hotels, we use the terms tourist class, first class, superior class, and deluxe class.

  1. Deluxe class hotels are the most luxurious, considered 5 stars. They have beautifully decorated facilities, the most amenities (e.g. a pool), and are always in the best locations. The breakfast at the hotel is always a buffet style in Israel, but the deluxe class is a cut above the rest with the most variety and highest quality foods.
  2. Superior class is one below deluxe. A little more budget-friendly, they offer a wide range of amenities. If there is one you have in mind let us know to make sure your hotels have it.
  3. First class hotels are usually in a good location, though the rooms may be smaller and/or the hotel will have more limited amenities in order to keep rates competitive.
  4. Tourist class would be considered about 3 stars- private bathroom, small but clean room, and limited extras. Their rates allow even the most budget-conscientious person to book a trip to Israel in comfort.

All of our hotels are handpicked as the most value for your money, with the best customer service and the best locations. If you have a specific hotel you would like to stay at, please tell your personal customer service agent at Noah Tours and we will be happy to accommodate you.

 

I want to book! What do I do?

There are 5 easy steps:

  1. Itinerary: Which location(s) do you want to see?
  2. Dates: When can you travel and for how long?
  3. Contact Us: Let us know the answers to 1 and 2 and we can let you know which tours suit your needs.
  4. Confirm an Itinerary and Dates: Which tour will you be booking and when?
  5. Payment: We will send you an authorization form if you are paying via credit card (we take Visa, MasterCard, and American Express with a small credit card fee) or you may pay via an international bank transfer.

We will send you a receipt, your tour document (up to 1 week prior to arrival) and any other relevant information you will need.

 

I’ve emailed SALES@NOAHTOURS.COM. When can I expect a response?

You can expect a response no later then one business day but very often we respond the same day. Please note that in Israel the weekend is over Friday and Saturday, so if you email on Friday you can expect a response on Sunday.

 

Do you include international flights in your quote offers?

As we wish for you to have flexibility in choosing your own airline, we do not assist with flights. However, when there are domestic/regional flights within the itinerary we may include them in the quote. They will be listed in the “Rates Including” section of your offer if it is included. When in doubt, please ask your personal contact at Noah Tours.

 

What are the different types of tours you offer?

We offer private tours, joining a group tours and tours for a group coming together.

  1. Private Tours- A day tour, a week or even longer, we can tailor-make the tour to your exact specifications.
  2. Joining a Group Tour- We have day tours all year round (excluding the Jewish holiday of Yom Kippur) beginning every Sunday.
  3. Day Tours – This option is great for people on a budget or want to do some exploring on their own.
  4. Forming Your Own Group- A group is a minimum of 15 full paying clients (not including babies). At 20 full paying clients, hotels begin giving a group rate and usually include a free bed (half a double room free of charge). This is great for larger groups and we pass this discount on to you.

Are there any meals included?

Generally, breakfasts are included for tours lasting more than a day (called BB basis for board and breakfast). If you would like dinners included we offer HB basis (half board), which includes select dinners.

 

Do you help with visa applications?

We can assist with visa applications for Jordan and Egypt, but not Israel. If your nationality requires you to procure a visa for Israel, we suggest booking far in advance as we have seen it take over a month for a local Israeli Embassy to get back to someone (and many times it is a rejection).

 

Do you offer travel insurance?

Yes, we definitely offer travel insurance for Israel, Jordan and Egypt and in fact we strongly recommend it. It is not included in our packages, so please ask your personal contact at Noah Tours if you would like to have this included.

 

Is tipping included?

Tipping is not included in our quote. It is given in cash to your guide/driver at the end of your time with them. There is no minimum or maximum for tipping although in the itinerary we email to you, there is a suggested amount.

 

I’m here! Who do I speak to if I have a problem?

In your tour document (sent approximately 1 week prior to your arrival), it will state the emergency numbers of our staff on ground in the countries you will be travelling to.

 

What is the best time of year to visit Israel?

The best time to travel to Israel is anytime! The weather varies throughout the year but is always gorgeous. There is almost no chance of rain from May – September. July and August is the hottest time of the year with temperatures reaching 100 degrees or higher. It is the perfect time of year for you beach lovers or water enthusiasts. Winter in Israel can be chilly with temperatures going as low as 40 degrees. This is a great time of year for people who are on a budget as this considered the low season in Israel.

 

Is it safe to travel to Israel?

Yes, it is safe to travel to Israel. The reality of what goes on in Israel is very different from how the media shows it. Israel has trained professionals on public transportation, in many buildings, at tourist sites and even walking around the streets to keep you safe. Noah Tours will NEVER compromise your safety by taking you to a high risk area.

 

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