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Terms and Conditions
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TERMS AND CONDITIONS

HOW TO MAKE A RESERVATION

Contact our sales department at sales@noahtours.com or call Noah Tours at +972-2-5666601.

 

ENROLMENT FOR TOUR

  1. A USD $200.00 per person deposit is required by Noah Tours in order to confirm the tour.
  2. In order to confirm the tour, all details of the participants must be filled out in the registration form.
  3. The balance payment of the tour fee is due 45 days prior to arrival.

 

RATES

  1. Prices are per person sharing a double or twin bed room.
  2. In case of single traveler, a single supplement is required.
  3. In case of human or computer error, Noah Tours reserves the right to re-invoice for the correct price or service. A full refund will be made to customers who choose not to pay an increase, provided Noah Tours receives a written cancellation within five days of the price increase notification.
  4. Prices listed on the itinerary and the website are per person, unless otherwise specified.
  5. Price quotations are subject to change, the rates are valid for 7 days from date of the offer, unless otherwise specified.
  6. Unless otherwise specified, prices do not include flight tickets, visa fees, border fees, any local taxes or use-fees, including foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger-facility charges or international transportation tax.

 

HOTEL ACCOMMODATIONS 

  1. The price for 2-day tour (or more) includes accommodation based on hotel category chosen by the client. 
  2. Hotel accommodations will be provided in accordance with the itinerary or similar. We reserve the right to make substitutions with hotels of equal standard, Noah Tours cannot guarantee a certain hotel. There will be no refunds for any difference in the cost of those accommodations. 
  3. All rooms are standard double or twin bed rooms, unless specifically requested and paid for an upgraded room category. Special requests such as bed types, smoking preference and connecting rooms are subject to availability. Room selection in all cases, unless otherwise reserved, is strictly at the discretion of the hotel's management. 
  4. Triple rooms consist of standard twin beds plus a sofa/folding bed or cot for third person. The number of persons accommodated does not dictate the room size. 
  5. Hotel check-in time is generally not before 15:00 p.m. and check-out time is at 11:00 a.m. but those times may differ by each hotels. Adequate arrangements for accommodations must be taken into consideration with late night flights. 
  6. Late check out/early check in, is a service given upon availability – and cannot be guaranteed. This service may require an additional supplement.
  7. Noah Tours operates according to the hotels policy. All hotel rates are based on Noah Tours agreement with its suppliers and are non-negotiable.
  8. Please note that while every effort will be made to secure a special request, it cannot be guaranteed.

 

TRANSFERS

  1. The traveler’s international flight details are required in order to book transfers.
  2. The package cost includes transfers only on arrival and departure dates. Any additional transfers not included in the package require a supplemental payment. Transfer services for days before or after the tour may be requested prior to your final tour payment date. In such a case, the cost of the requested transfer service will be added to your invoice.
  3. The arrival transfer is guaranteed for up to one hour from your scheduled arrival time in order to compensate for minor delays. It is the traveler’s responsibility to update the company for any changes in their arrival and departure flights. In case you have arrived on a different flight without updating us, Noah Tours cannot guarantee a transfer for the new flight (the one you arrive on).
  4. In case of a delay, it is the client’s responsibility to contact Noah Tours directly or to contact the transfer company directly and/or to make other transfer arrangements such as a taxi. Transfer costs are not refundable and any additional expenses are not covered by Noah Tours.

 

BORDER FEES AND VISA FEE

  1. Border fees and visa fees must be paid by the traveler directly to the border authority at the border.
  2. Border fees are subject to sudden changes without prior notice.

 

TERMS BASED ON AGE

  1. Discounts for children sharing a room as third person applies only to children under 12 years of age.
  2. All clients making a reservation declare to have 18 years of age or more, and possess the legal authority to enter into this agreement.
  3. Children under the age of 5 will not be allowed on a tour except in the case of a private tour or special accommodations made with Noah Tours.

 

TRANSPORTATION

  1. We reserve the right to change the sequence of the tour as long as we include all the sightseeing as in the program.  
  2. Sightseeing is done in a motor-vehicle, size depending on the number of participants. The size of the vehicle is at the sole discretion of the company.
  3. The number of participants may vary during the tour, as Noah Tours accommodates travelers arriving from different airlines and on different days of the week.
  4. Noah Tours cannot guarantee the number of passengers who will be on any given tour. However, rest assured that services will remain constant no matter the number of tour participants.
  5. Times listed online in itineraries are approximate and are only guidelines. Itineraries listed online are approximate and meant as guidelines only.
  6. Tours are conducted in various sizes of tourism buses, cars and vehicles. Change of vehicle required for transfers of pick up/drop off to save time.
  7. Noah Tours makes all efforts to provide Wi-Fi in the best quality in all of motor coaches nevertheless Noah Tours takes no responsibility incase Wi-Fi service is not provided.

 

DELAY POLICY

  1. ARRIVING LATE to any service, including a day of sightseeing, may be considered a "no-show", and in such case there will be no refund for the unused service(s). Arriving late without notice (24 hours) due to force majored, such as weather, security situation and etc. will also not be refunded.
  2. In case of any delay of arrival, it is the client’s responsibility to contact Noah Tours directly or to contact the transfer company directly and/or to make other transfer arrangements such as a taxi. Transfer costs are not refundable and any additional expenses are not covered by Noah Tours.

SIGHTSEEING

  1. Noah Tours reserves the right to make any itinerary changes deemed as necessary. In cases where a program is changed, a sight removed will be substituted with an alternative visit, or we may choose to remove a sight to allow for more time at other listed locations. In such an event Noah Tours will not offer participants a monetary refund or compensation of any kind.
  2. Events, Attractions, Coupons, Museums, Shows or Flight tickets are non-refundable.
  3. Noah Tours does not book any international flights (unless specifically mentioned otherwise).
  4. Noah Tours reserves the right to implement alternative locations other than the itinerary due to force majeure (such as weather conditions, security limitations, etc.). 
  5. Noah Tours reserves the right to cancel tours due to circumstances beyond our control.
  6. On dates including, but not limited to, religious holidays and national celebrations, some monuments and sites may be closed. In such cases, tour itineraries may be amended to reflect these changes and compensate for them with visiting other sites.
  7. All tours are available in English. Tours conducted in other languages will be given by request and only if there is availability and confirmation from Noah Tours.
  8. All Noah’s Tours guides are government licensed tour guides.
  9. Noah Tours may operate this tour with other tour operators and agents. 
  10. Noah Tours reserves the right to change and/or add a guide during the tour.

 

LUGGAGE

  1. All tour packages allow one piece of luggage per person and one carry-on bag. Excess luggage will be subject to charge of up to USD $100.00 per piece. 
  2. Noah Tours shall not be held responsible for any damage to or loss of luggage/personal items.
  3. All damage/loss must be reported at time of incident and documented in writing by local authorities for submission to the insurance company.

 

 MEALS ON TOUR

  1. Meals on tour are as specified in the itinerary. Meals are based on the hotel's or restaurant's set menu or buffet. Beverages are excluded unless specified.
  2. Noah Tours packages includes breakfast only.
  3. Dinner package are optional and requires a supplement. The number of dinners is applied as mentioned in the itinerary.

 

PAYMENT

  1. BANK TRANSFER

           a)  Payment done via bank transfer: a bank transfer fee of USD                          $30.00 will be added to the tour cost.

           b)  All bank transfer fee must be paid by the sender.

           c)  When the customer does not pay transfer fee, it will be added to                    the tour fee. 

     2. CREDIT CARDS AND PAYPAL

Noah Tours accepts Visa, MasterCard and American Express. Credit               card charges will only be processed upon submission of a completed             Noah Tours’ credit card form. A credit card fee should be added to the           total tour fee when paying the tour as follows: Visa and MasterCard – a         1.6% credit card fee should be added to the total tour fee; American             Express – a 3.5% should be added to the total tour fee. PayPal - a               3.5% should be added to the total tour fee.

 

VISAS AND IMPORTANT DOCUMENTS

  1. Travelers are responsible for ensuring that they have the proper travel documents and MUST CHECK with the respective consulate(s) or visa agency to determine whether any visas or passports are required.
  2. Noah Tours does not accept any liability for travelers who are refused entry onto a flight or into any country because of traveler’s failure to carry or present any travel documents require by airline, authority or countries (including countries the traveler passes through en route to their destination.
  3. Travelers are responsible for ensuring that their passports are valid for at least 7 months prior to the start of their flight.

 

TRAVELERS WITH DISABILITIES

  1. Noah Tours will make all reasonable accommodations to meet the needs of our disabled tour participants. Tour participants requiring any form of assistance or special accommodations are required to notify Noah Tours in writing at the time of reservation and Noah Tours will use its best efforts to accommodate the tour participant’s needs.
  2. Tour participants requiring assistance on a regular or routine basis must be accompanied by an individual responsible for providing those services. Tour managers, guides, drivers or other tour, hotel, are not required to provide assistance as it makes it impossible for them to fulfill their regular and required obligations.
  3. Due to space limitations, special advance arrangements may need to be made to accommodate wheelchairs and walkers aboard motor coaches.

 

MEDICAL COVERAGE

  1. Clients are urged to acquire travel & medical insurance prior to arrival. Noah Tours will not be held responsible for any injury, loss, damage, accidents and delays which may occur.

 

CANCELLATION POLICY

  1. Regular Season Cancellation Fees: Prepayment of USD $200 per person will be refunded 31 Business Days Prior or more to the tour.

         a) 30 Business Days or more prior to the tour: 100% of total price                    is refunded, excluding prepayment of USD $200 per person.

         b) 29-14 Business Days prior to the tour: 65% of total price is                          refunded, excluding prepayment of USD $200 per person. (35%                    cancelation fee).

         c) 13-4 Business Days prior to the tour: 50% of total price is refunded,              excluding prepayment of USD $200 per person. (50% cancelation                  fee).

         d) 3-1 Business Days prior to the tour or no show: no refund will be                  given (100% cancelation fee)

      2. High Season Cancellation Fees:Prepayment of USD $200 per person               will be refunded 46 Business Days Prior or more to the tour.

          a) 45 Business Days or more prior to the tour: 100% of total price is                 refunded, excluding prepayment of USD $200 per person.

          b) 44-20 Business Days prior to the tour: 65% of total price is                           refunded, excluding prepayment of USD $200 per person. (35%                   cancelation fee).

         c) 19-5 Business Days prior to the tour: 50% of total price is refunded,              excluding prepayment of USD $200 per person. (50% cancelation                  fee).

        d) 5-1 Business Days prior to the tour or no show: no refund will be                   given (100% cancelation fee)

     3. Peak Season Cancellation fees will be done according to the following:            Prepayment of USD $200 per person will be refunded 46 Business Days          Prior or more to the tour.

        a) 45 Business Days or more prior to the tour: 100% of total price is                 refunded, excluding prepayment of USD $200 per person.

        b) 44-20 Business Days prior to the tour: 65% of total price is                           refunded, excluding prepayment of USD $200 per person. (35%                   cancelation fee).

        c) 19-5 Business Days prior to the tour: 50% of total price is refunded,             excluding prepayment of USD $200 per person. (50% cancelation                 fee).

        d) 5-1 Business Days prior to the tour or no show: no refund will be                   given (100% cancelation fee)

 

PRIVACY POLICY

  1. Noah Tours reserves the right to take photographs and video during the tour and to use them for promotional purposes during the tour and thereafter. By booking a tour with Noah Tours, guests agree to allow their images to be used unless they request in writing otherwise by email to this address: sales@noahtours.com.
  2. Any false or fraudulent reservation is prohibited.
  3. Our performance of this agreement is subject to existing laws and legal process in Israel, and nothing contained in this agreement limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of this website or information provided to or gathered by us with respect to such use. To the extent allowed by applicable law, you agree that you will bring any claim or cause of action arising from or relating to your access or use of this website within two (2) years from the date on which such claim or action arose or accrued or such claim or cause of action will be irrevocably waived.
  4. There is an option to publish a public review on our site. Noah Tours Ltd. will publish the following details regarding your personal information on our site: full name, date of review, the review and the translation of the review. All published reviews are available to any person accessing the site. Noah Tours reserves the right not to publish a review.
  5. You may unsubscribe at any time by sending an email to sales@noahtours.com with your reference number – asking to unsubscribe. 

 

INSURANCE & LIABILITY

  1. Noah Tours acts as a direct or indirect agent between the passengers participating in the flight and/or tour, and/or the travel agent who organizes the flight or tour, and between the airlines, hotels and restaurants, railway companies, bus companies, their owners, managers and employees or their representatives, and is not to be held responsible in any mishap of the services connected and/or rendered by the aforementioned companies and/or persons. All participants in these tours are bound by the general conditions, rules and regulations as fixed by the contractors. Any damage and/ or injury, loss and/or additional expenses caused by reason beyond the control of Noah Tours or not under their direct control, will be borne by the participants and on their sole responsibility. Noah Tours Ltd. reserves the right to change any tour, or part of it, or postpone it, or alter dates and hours of departures. Noah Tours Ltd. advises all participants to insure themselves and their belongings.
  2. Once the tours crosses the border, the Egyptian/Jordanian tour company takes full responsibility for the tour.
  3. Noah Tours will not accept responsibility for any loss, injury or damage.
  4. Any legal steps you are considering against members and or other parties should not include Noah Tours Ltd. Those legal steps can include seeking for legal remedy from Noah Tours, imposing the harm on Noah Tours or any other legal activity.
  5. Those who choose to access the website from outside of the United States do so on their own initiative and are responsible for compliance with local laws, if and to the extent that local laws are applicable.
  6. The information, content, software, products, and services published on this website may include inaccuracies or errors, including reservation availability and pricing errors. Noah Tours, does not guarantee the accuracy of, and disclaim all liability for, any errors or other inaccuracies relating to the information and description of the products and services displayed on this website (including, without limitation, the pricing, availability, photographs, features, inclusions and exclusions, general product descriptions, reviews and ratings, etc.). In addition, Noah Tours expressly reserves the right to correct any availability and pricing errors on our website and/or on pending reservations made under an incorrect price.
  7. If Noah Tours is found liable for any loss or damage that arises out of or is in any way connected with your use of ourwebsites, itineraries or your booking or use of products or services made available through Noah Tours, then Noah Tours liabilities will in no event exceed, in the aggregate, the greater of:

    a) The transaction fees paid to Noah Tours for the transaction(s) giving rise to the claim              

    OR

    b)One-Hundred Dollars (US $100.00)

 

YOUR LIABILITY

  1. You agree to defend and indemnify Noah Tours and the Noah Tours respective officers, directors, employees and agents from and against any claims, causes of action, demands, suits, proceedings, investigations, losses, damages, fines, penalties, fees, expenses, costs and any other liabilities of any kind or nature including but not limited to reasonable legal and accounting fees, arising out of or related to:

        a) Your breach of this agreement or the documents referenced herein;
        b) Your violation of any law, rule, regulation or guideline;
        c) Your violation, infringement or misappropriation of the rights of a                   third party, including without limitation any rights of publicity or                     privacy;
       d) Your use of this website;
       e) Your booking or use of any products obtained through this website;
       f) Your negligence or willful misconduct.

 

DRESS CODE, HARMONY AND BEHAVIOR

  1. Noah Tours may require that a passenger withdraw from tour, if we deem their conduct to be offensive or to cause annoyance to other passengers. Noah tours has no further liability for the carriage of such passengers.
  2. For all tours except Masada and The Dead Sea, modest attire is required for visiting holy places of any religion (men with head covering, women with shoulder covering, for both men and women - no shorts).
  3. You agree that all claims you may have against Noah Tours Ltd. must be heard and resolved in a court of competent subject matter jurisdiction located in Israel.
  4. You agree that no joint venture, agency, partnership, or employment relationship exists between you and the Noah Tours and/or affiliates as a result of this agreement or use of this website.
  5. Partial Room Cancellation: If a guest cancels or leaves a journey and a roommate remains, an additional supplement may apply to the price for the remaining guest.
  6. During the tour customers are required to stay with their group and the guide. Separation from the group can result in being left behind & will be at customers expense. No refund shall be given in this instance.

 

FEEDBACK

We welcome and encourage you to provide feedback, comments and suggestions for improvements to our service. You may submit feedback by emailing us at sales@noahtours.com. You acknowledge and agree that all feedback will be the sole and exclusive property of Noah Tours and you hereby irrevocably assign to Noah Tours and agree to irrevocably assign to Noah Tours all of your right, title, and interest in and to all feedback, including without limitation all worldwide patent, copyright, trade secret, moral and other proprietary or intellectual property rights therein.

 

 

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